Shipping Policy

Order Processing

Orders are processed within 1 business day after payment confirmation.
Orders placed after business hours, weekends, or holidays will be processed the next business day.

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Shipping Methods & Delivery Times

We offer standard and expedited shipping options across the United States.

Estimated delivery times:

• Standard Shipping: 2–5 business days

• Expedited Shipping: 1–2 business days

• Next Day Air: Next business day (when available)

Delivery times may vary depending on product availability and destination.

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Shipping Costs

Shipping rates are calculated at checkout based on:

• Order weight and dimensions

• Shipping method selected

• Delivery location

Free shipping may be offered on selected orders or promotions.

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Order Tracking

Once your order ships, you will receive a tracking number via email to monitor delivery status.

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Shipping Restrictions

• We currently ship within the United States only

• Certain products may have carrier or regulatory restrictions

• P.O. Box deliveries may not be available for all items

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Partial Shipments

Orders may be shipped in multiple packages depending on product availability.
You will receive tracking information for each shipment.

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Delays

Fire Services Group is not responsible for delays caused by carriers, weather, or external factors beyond our control.

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Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

• Contact us within 5 business days of delivery

• Include photos and order details

We will work with the carrier to resolve the issue.

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Contact

info@fireservicesgroup.com